VSC Mechanical Claims Adjuster – Automotive Extended Warranty

We are a fast-growing company looking to expand our team with individuals who have exceptional character, a passion for delivering results, and a commitment to career growth. If this sounds like you, we want to hear from you!

As an Experienced VSC Mechanical Claims Adjuster, you’ll play a critical role in the claims administration process for automotive extended warranties. We’re looking for someone with at least 5+ years of automotive mechanical claims administration experience (or a related role) who is detail-oriented, customer-focused, and knowledgeable about automotive repair processes. You’ll evaluate warranty claims, investigate their validity, and ensure all claims are processed efficiently and fairly while delivering excellent service.

What We Offer:

• Competitive compensation with bonus/incentive potential
• Weekly payroll with direct deposit
• Comprehensive healthcare options, including medical, vision, and dental insurance
• 401(k) savings and retirement plans
• Life insurance coverage
• Paid time off (PTO)
• Career growth and advancement opportunities within our dynamic and supportive team

What We're Looking For:

• 5+ years of recent experience in mechanical automotive claims administration or a similar role.
• Strong understanding of automotive systems, components, and repair processes.
• Familiarity with warranty regulations, guidelines, and best practices in the automotive industry.
• Exceptional attention to detail, analytical skills, and problem-solving abilities.
• Proficiency with claims management systems/software.
• Excellent communication, interpersonal, and decision-making skills.
• Ability to manage multiple claims while maintaining accuracy and efficiency.
• High level of professionalism and confidentiality.
• Self-starter with the ability to work independently and collaboratively.
• Must pass a background check and drug screening.

Position Responsibilities:

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
• Verify claim information, including coverage, eligibility, and required documentation.
• Conduct detailed investigations and assessments to validate claims and ensure coverage compliance.
• Collaborate with internal departments and external repair facilities to resolve claim-related issues.
• Ensure compliance with company policies, warranty guidelines, and legal regulations.
• Process claims accurately and efficiently within established timelines.
• Communicate claim decisions, approvals, and denials to all stakeholders promptly and professionally.
• Provide exceptional customer service by addressing inquiries, concerns, and escalations regarding warranty claims.
• Maintain organized, accurate records and documentation for all claims.
• Identify trends and recommend improvements to enhance claims handling processes.

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.